Forethought's SupportGPT™ is an AI platform that automates and enhances customer support processes. It solves common questions across any channel, triages cases with sentiment and intent, empowers agents with relevant knowledge and suggested responses, measures ROI, identifies gaps, and tracks performance in real-time. This platform is ideal for e-commerce, SaaS, and FinTech industries.

Features:

• Solves common questions across any channel
• Triages cases with sentiment and intent
• Empower agents with relevant knowledge and suggested responses
• Measures ROI, identifies gaps, and tracks performance in real-time

Benefits:

• Offers efficient and cost-effective customer support solutions
• Enhances customer experience
• Improves productivity and reduces costs

Use Cases:

• E-commerce: Streamlines customer service for online retailers
• SaaS: Enhances support processes for software service providers
• FinTech: Improves customer experience in the financial technology sector