Kodif is a low-code CX platform that enables non-technical teams to build powerful customer experience flows without coding. It leverages GPT-4 and ChatGPT AI capabilities for customer support automation and provides an AI agent assistant to support agents in delivering consistent and error-free customer service. The platform offers guided workflows to help agents prioritize and resolve customer issues efficiently and enables customers to access self-service options for quicker issue resolution. Kodif supports specific use cases such as Refund management, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention. It implements stringent data security measures, including HIPAA compliance and AICPA SOC certification. Kodif provides real-world case studies showcasing successful implementations with various companies and offers the ability to book a demo and provide contact information for further inquiries.

Features:

• Low-Code CX Platform: Allows non-technical teams to build powerful customer experience flows without coding.
• AI-Powered Automation: Uses GPT-4 and ChatGPT AI capabilities for customer support automation.
• AI Agent Assistant: Provides an AI-powered assistant to support agents in delivering consistent and error-free customer service.
• Guided Workflows: Offers guided workflows to help agents prioritize and resolve customer issues efficiently.
• Self-Service Options: Enables customers to access self-service options for quicker issue resolution.

Benefits:

• Empowers non-technical teams to build powerful customer experience flows.
• Automates customer support processes and improves efficiency.
• Reduces onboarding time, handles time, and increases customer satisfaction.
• Provides specific use cases for businesses in need of them.

Use Cases:

• Businesses with non-technical teams seeking to build powerful customer experience flows.
• Customer support teams aiming to automate processes and improve efficiency.
• Organizations looking to reduce onboarding time, handle time, and increase customer satisfaction.
• Companies in need of specific use cases like Refund management, WISMO, Proactive Outreach, Subscription Management, and Risk & Fraud Prevention.