Parabolic helps businesses streamline customer support by leveraging a user's support data to provide efficient and effective assistance. It integrates seamlessly with popular ticketing platforms like Intercom, Zendesk, and Helpscout.

Key Features:

• Intent Detection & Auto-Drafting: Identifies customer inquiries and suggests draft responses, saving agents time.
• Multi-Turn Conversations: Handles complex customer interactions with natural language processing.
• Upsells & Cross-Sells: Recommends relevant products or services during support interactions.
• Auto-Categorization: Automatically categorizes tickets for faster routing and resolution.
• Robust Knowledge Base: Provides readily accessible answers for both customers and agents.

Use Cases:

• Enhanced Ticket Resolution: Improves efficiency for customer support teams dealing with high volumes of inquiries.
• AI Integration for Ticketing Platforms: Empowers businesses already using ticketing software to leverage AI capabilities.
• Support Agent Assistance: Lightens workload for agents handling numerous customer interactions.
• Personalized Customer Support: Utilizes customer data to offer a more tailored support experience.