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Parabolic
Parabolic helps businesses streamline customer support by leveraging a user's support data to provide efficient and effective assistance. It integrates seamlessly with popular ticketing platforms like Intercom, Zendesk, and Helpscout.
Key Features:
- Intent Detection & Auto-Drafting: Identifies customer inquiries and suggests draft responses, saving agents time.
- Multi-Turn Conversations: Handles complex customer interactions with natural language processing.
- Upsells & Cross-Sells: Recommends relevant products or services during support interactions.
- Auto-Categorization: Automatically categorizes tickets for faster routing and resolution.
- Robust Knowledge Base: Provides readily accessible answers for both customers and agents.
Use Cases:
- Enhanced Ticket Resolution: Improves efficiency for customer support teams dealing with high volumes of inquiries.
- AI Integration for Ticketing Platforms: Empowers businesses already using ticketing software to leverage AI capabilities.
- Support Agent Assistance: Lightens workload for agents handling numerous customer interactions.
- Personalized Customer Support: Utilizes customer data to offer a more tailored support experience.
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