The Tiledesk platform offers a combination of free live chat and open-source chatbots to improve customer engagement and increase return on investment (ROI). With this feature, businesses can integrate chatbots with various communication channels such as WhatsApp, allowing them to manage all customer interactions from a single inbox.

Features:

• Free live chat: Provides real-time communication between customers and support agents.
• Open-source chatbots: Allows businesses to customize chatbot responses based on their specific needs.
• Channel integration: Enables chatbots to be integrated with various communication channels such as WhatsApp.
• Single inbox: Provides a centralized location for managing all customer interactions.

Benefits:

• Improved customer engagement: Provides quick and efficient communication between customers and support agents.
• Increased ROI: Helps businesses save time and resources by automating routine tasks.
• Enhanced customer experience: Offers personalized and timely responses to customer queries.

Use Cases:

• E-commerce businesses: Use chatbots to answer frequently asked questions and provide product recommendations to customers.
• Customer service departments: Utilize live chat and chatbots to handle customer inquiries and resolve issues quickly.
• Sales teams: Use chatbots to schedule appointments and provide product information to potential customers.