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Ultimate
UltimateGPT is an AI-powered platform designed to improve customer experiences across different digital channels. It utilizes generative AI technology to offer personalized and efficient customer support.
Features:
- Chat Automation: Provides round-the-clock customer support, collects necessary context and information for agents, and communicates in 109 languages.
- Ticket Automation: Optimizes workflows, reduces handle times, and boosts productivity with triage and response automation.
- UltimateGPT: Allows building a bot within minutes using LLM and generative AI technology, requiring no training and connecting directly to the help center.
- Integration: Seamlessly integrates with your tech stack, including CRM and back-office systems. Supports multiple CRM integrations like Zendesk, Salesforce, LiveChat, Freshworks, Intercom, and Sunshine Conversations.
- Safety & Security: Complies with GDPR and SOC 2 type 2 standards, ensuring data safety.
Benefits:
- Saves time and resources by automating routine tasks.
- Delivers personalized customer experiences.
- Improves productivity and efficiency.
- Ensures data safety and security.
Use Cases:
- Ecommerce: Saved 200 agent hours per week while delivering excellent customer experiences.
- Financial Services: Achieved a 60% first contact resolution rate through ticket automation.
- Travel: Scaled chat support by 150% without scaling the team.
- Telecommunications: Used automation to adapt to changing times.
- Healthtech: Saved €330K per year with ecommerce automation.
- Jackpots.ch: Scaled to 24/7 support in 4 languages without hiring extra agents.
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