UltimateGPT is an AI-powered platform designed to improve customer experiences across different digital channels. It utilizes generative AI technology to offer personalized and efficient customer support.

Features:

• Chat Automation: Provides round-the-clock customer support, collects necessary context and information for agents, and communicates in 109 languages.
• Ticket Automation: Optimizes workflows, reduces handle times, and boosts productivity with triage and response automation.
• UltimateGPT: Allows building a bot within minutes using LLM and generative AI technology, requiring no training and connecting directly to the help center.
• Integration: Seamlessly integrates with your tech stack, including CRM and back-office systems. Supports multiple CRM integrations like Zendesk, Salesforce, LiveChat, Freshworks, Intercom, and Sunshine Conversations.
• Safety & Security: Complies with GDPR and SOC 2 type 2 standards, ensuring data safety.

Benefits:

• Saves time and resources by automating routine tasks.
• Delivers personalized customer experiences.
• Improves productivity and efficiency.
• Ensures data safety and security.

Use Cases:

• Ecommerce: Saved 200 agent hours per week while delivering excellent customer experiences.
• Financial Services: Achieved a 60% first contact resolution rate through ticket automation.
• Travel: Scaled chat support by 150% without scaling the team.
• Telecommunications: Used automation to adapt to changing times.
• Healthtech: Saved €330K per year with ecommerce automation.
• Jackpots.ch: Scaled to 24/7 support in 4 languages without hiring extra agents.