UserTesting AI is a platform that utilizes AI technology to enhance the user research process. It provides various features such as AI Insight Summary, Friction Detection, Sentiment Analysis, and more. The platform aims to increase team efficiency, accelerate time to insights, and amplify business impact. Notable customers include Adobe Photoshop, Amazon, Burberry, Costa Coffee, and EssilorLuxottica. UserTesting AI is a product of UserTesting, a company that has invested heavily in AI R&D since 2019 and continues to ship new features to help organizations make informed decisions at scale.

Features:

• AI Insight Summary: Summarizes key learnings and important moments from video, text, and behavioral data.
• Friction Detection: Identifies and analyzes friction points that users encounter during their interactions with digital products.
• Sentiment Analysis: Surfaces moments of negative and positive sentiment from user research session recordings.
• More AI-Powered Analysis: Offers a range of other AI-powered analysis features.

Benefits:

• Increases team efficiency by taking care of repetitive tasks and allowing teams to focus on discovering deeper insights and influencing strategic decisions.
• Accelerates time to insights by using AI-powered features to instantly unlock key insights from large volumes of experience data.
• Amplifies business impact by making research more accessible, digestible, and trustworthy for every team across an organization.

Use Cases:

• Increasing team efficiency by automating repetitive tasks and freeing up time for deeper insights.
• Accelerating time to insights by providing instant access to key insights from large volumes of experience data.
• Amplifying business impact by making research more accessible, digestible, and trustworthy for every team across an organization.