The Zendesk Service Suite is a comprehensive customer service solution that integrates all Zendesk products and add-ons into one powerful package. It offers four different packaging plans to cater to every budget and stage of growth.

Features:

• Expand your channels: Manage and switch between email, live chat, messaging, social, or voice channels without disruption. All these channels are unified in one place via the Agent Workspace.
• Consolidate your tools: House all your favorite tools in one place, including real-time analytics, integrations, and team collaboration functionality.
• Elevate your Suite: Popular add-ons like Light agents, multi brand, and productivity pack are included, along with access to popular channels like social messaging.

Use Cases:

• For Support Only Customers: Offer a hassle-free omnichannel experience.
• For Customers with Multiple Service Providers: Consolidate all your tools in one place, improving agent productivity and reporting.
• For Support Suite Customers: Elevate your customer experience strategy with popular add-ons and access to popular channels.