BigPanda

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Automate IT incidents, gain clarity

Category: Productivity Gain

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What BigPanda Is and What It Does?

BigPanda is a machine learning-based IT operations platform that streamlines and transforms the way companies handle, monitor, and close incidents in their IT environments. Based on sophisticated AI algorithms, It correlates multiple millions of alerts into an easily manageable number of actionable insights automatically, allowing teams to identify, triage, and close incidents quicker and with higher accuracy. Whether alert fatigue, slow response time, or siloed It operations are concerns, It is an intelligent, seamless solution to them all.

Standout Features/Capabilities

AI-Powered Event Correlation: It’s AI correlates alerts from a variety of monitoring tools into actionable incidents. This significantly eliminates noise and human effort, making it much easier to determine critical problems without having to wade through hundreds of alerts.
Root Cause Analysis: Identifying the actual cause of incidents is easy with BigPanda. Its inference-based analytics features optimize root cause identification, significantly reducing mean time to resolution (MTTR).
Real-Time Operations Console: It a offers a single console, providing a bird’s eye view of all IT operations in real time. From one console, teams can track alerts, incidents, and system health, allowing for quick response to problems.
Integration Capabilities: Efficiently integrate this with leading IT tools such as ServiceNow, Splunk, New Relic, and more for seamless end-to-end operations flow.
AI Incident Assistant: Boosts the capabilities of L2, L3, and SREs by automating tedious work, providing actionable recommendations, and anticipating probable disruptions ahead of time.

How It Works

BigPanda sits at the crossroads of event correlation, automation, and actionable insights. Here’s how it works step-by-step:

Data Aggregation: BigPanda aggregates data from multiple monitoring, change management, and topology tools.
Event Correlation: The AI engine recognizes patterns within the data and aggregates disparate alerts into manageable, high-priority incidents.
Visualization: Teams view insights through it’s real-time operations console, presenting data in intuitive visual formats.
Resolution and Prevention: The platform accelerates fixes through root cause analysis, while its predictive AI functions prevent future events before they happen.

Use Case

Picture an e-commerce business experiencing regular system lag during holiday shopping promotions. With this, the IT department can rapidly collect alerts from different tools, identify the underlying cause (e.g., incorrectly set servers), and address the problem before affecting customer transactions. With time, predictive insights allow the team to address potential weak links proactively, allowing for seamless operations during busy times.

Best For

BigPanda is perfect for enterprise-scale organizations and managed service providers in industries such as finance, manufacturing, retail, and insurance. It’s particularly useful for IT operations teams, incident managers, and SREs that require a scalable, intelligent solution to handle intricate environments.

Versions/Models

BigPanda has a browser-compatible web platform that is supported by popular browsers such as Chrome, Firefox, and Edge. iOS and Android mobile apps provide real-time monitoring and alerting on the move.

Pros

Eliminates alert fatigue through noisy task automation
Dramatically speeds up incident detection and resolution
Provides flexibility through effortless integrations
Strengthens operational resilience through predictive analytics
Facilitates better decision-making through rich contextual information

Cons

Initial setup can take time and technical effort.
Can have a higher learning curve for teams not accustomed to AI-based solutions.

Benefits

Increased Efficiency: Automation of repetitive and manual processes saves IT teams time.
Quicker Incident Response: AI-driven insights make it possible to detect and triage nearly instantaneously.
Cost Reduction: By preventing escalations and decreasing ticket volumes, BigPanda lowers the cost of operations.
Increased Cooperation: Teams collaborate effortlessly by tapping into the platform’s integrations and contextual awareness.
Proactive IT Operations: Predictive analytics enable organizations to anticipate disruptions and outages before they occur.

Browser/Platform Compatibility

Available Pricing (Free Vs Paid)

BigPanda has flexible and customizable price plans based on the size of an organization and its unique requirements. Get in touch for a demo and custom pricing.

Is It Worth It?

With a prestigious list of clients such as the New York Stock Exchange and Labcorp, It has already established itself as valuable and worthy. For companies with slow IT operations or experiencing complications such as alert fatigue, It is a worthwhile investment that returns time saved, reduced costs, and enhanced performance efficiency.

1. How long does it take to implement BigPanda?

Implementation time depends but is generally done within a matter of weeks with the assistance of BigPanda's Professional Services team.

2. Does BigPanda integrate with existing monitoring tools?

Yes! BigPanda supports popular tools like Splunk, ServiceNow, Datadog, and New Relic.

3. What kind of support does BigPanda provide?

BigPanda offers vast resources, a customer support staff, and expert services to help clients derive their best investment.