What is ChatbotGen?
ChatbotGen lets businesses build an AI agent that answers customer questions across WhatsApp, Instagram, Messenger, Telegram and a website, using their webpages, files and Q&A as its knowledge. The agent can collect contact details and custom lead information, then route chats to a shared team inbox when a customer wants a person or is ready to buy. Teams can manage conversations in one place, while customers can write in their own language.
ChatbotGen Features:
Multichannel Replies: Use one agent on WhatsApp, Instagram, Messenger, Telegram and your website, with the same knowledge and lead questions across channels.
Knowledge Sources: Train the agent on website pages, uploaded files and Q&A so it can answer questions about your business.
Lead Questions: Choose which details the agent collects, including name, phone, email and custom questions about services, dates, area or budget.
Human Handoff: Send a conversation to your team inbox when a customer asks for a person or is ready to buy, and pause the AI in that chat.
Team Inbox: Assign conversations, add notes and tags, use quick replies, and receive email and browser notifications for handoffs.
Appointment Requests: Collect a customer's preferred date, time and service for an appointment request, which your team confirms.
Listing Search: For real estate, search listings from a CSV or Google Sheet by details such as area, price and bedrooms, or connect Wasi.
ChatbotGen Benefits:
Fewer Repeated Replies: Routine questions about prices, opening hours and service areas can be answered without requiring a team member to respond each time.
Clearer Follow Up: Leads arrive with the contact details and answers your team needs to decide how to respond.
Less Channel Switching: A shared inbox gives the team one place to handle conversations that arrive through different customer channels.
Better Handoffs: Staff can take over when a conversation needs a person, helping customers move from an automated answer to a team reply.
Fewer Conflicting Replies: When a team member replies from their phone, the AI stays quiet in that chat for 12 hours.
Use Cases:
Real Estate Inquiries: Answer questions about property availability and details, collect a buyer's budget and timeline, and pass viewing requests to an agent.
Service Quote Requests: Give home services customers information about prices and coverage areas, then collect details about a job and its urgency.
Clinic Appointments: Answer common questions about treatments and opening hours while collecting a patient's preferred appointment time for staff to confirm.
Salon Questions: Handle recurring questions about services, parking and gift cards, and gather the details needed for a team member to follow up.
Course Assistance: Create course assistants that help students use Blackboard Learn by answering from the information provided to the agent.