Cresta

What is Cresta?

Cresta AI is an AI-based contact center intelligence tool that helps businesses improve customer conversations and enhance team performance. It offers several features such as AI-powered solutions, real-time insights, and AI-enabled coaching. The tool is suitable for various industries and teams, including sales and customer service, retention, and remote teams.

Cresta Features:

• AI-powered solutions: This tool has Agent Assist,  Director, Insights, and Virtual Agent cater to different team and industry needs.
• Real-time insights: This feature provides critical business insights, drives results, and increases agent effectiveness and efficiency.
• AI-enabled coaching: This feature helps transform every agent into a top performer and automates repetitive tasks.

Cresta Benefits:

• Increased efficiency and effectiveness: This tool  offers AI-driven insights and bespoke playbooks to improve efficiency and effectiveness in sales and customer service.
• Enhanced performance management: This tool can be used to enhance performance management and automate appropriate use cases in retention and remote teams.

Use cases:

• Sales and customer service: It can be used to improve efficiency and effectiveness in sales and customer service by providing AI-driven insights and bespoke playbooks.
• Retention and remote teams: It can be used to enhance performance management and automate appropriate use cases in retention and remote teams.