Gladly

What is Gladly?

Gladly’s Sidekick is an innovative AI and automation platform designed to revolutionize customer service. It offers personalized self-service solutions powered by advanced generative AI and no-code automation, working seamlessly with this for a comprehensive customer service experience. The platform can handle a wide range of customer needs, from issue resolution to streamlining interactions, and helps build customer loyalty through AI-powered efficiency and people-centered customer service.

Gladly Features:

• Personalized Self-Service: Enables customers to have personalized and engaging self-service experiences.
• Generative AI and No-Code Automation: Uses advanced AI and automation technologies for efficient customer interactions.
• Seamless Integration with Gladly Hero: Works together with this platform Hero for a unified and comprehensive customer service solution.
• Scalable Customer Support: Addresses a wide range of customer needs and executes transactions efficiently.

Gladly Benefits:

• Improved customer satisfaction: Offers personalized self-service experiences that enhance customer satisfaction.
• Increased efficiency: Utilizes advanced AI and automation technologies for efficient customer interactions.
• Enhanced customer loyalty: Combines AI-powered efficiency with people-centered customer service to build customer loyalty.

Use Cases:

• Customer issue resolution: Allows customers to handle complex tasks such as returns and exchanges through Self Service Threads.
• Streamlined customer interactions: Provides seamless and personalized self-service experiences for common customer inquiries.
• Building customer loyalty: Enhances customer satisfaction by combining AI-powered efficiency with people-centered customer service.