Hiver

What is Hiver?

Hiver is an AI-powered customer service platform that integrates directly with Gmail. It automates repetitive tasks, categorizes emails, and suggests replies to improve support efficiency. Teams can collaborate, assign tasks, and track performance—all within the Gmail interface.

Hiver Features:

• Shared Inbox: Manage customer queries directly from Gmail.
• Email Assignment: Allocate emails to specific team members.
• Internal Notes: Add private notes for team collaboration.
• Collision Alerts: Avoid duplicate replies with real-time alerts.
• Analytics Dashboard: Track performance and SLAs.
• Automation Rules: Automate repetitive support workflows.
• AI Suggestions: Get response recommendations with AI.

Hiver Benefits:

• Streamlined Support: Centralizes communication in one inbox.
• Increased Productivity: Reduces manual effort with automation.
• Faster Response Time: Helps agents reply quicker and smarter.
• Better Collaboration: Teams work together efficiently.
• Data-Driven Insights: Improve decisions with analytics.

Use Cases:

• Managing customer support tickets directly from Gmail
• Automating email categorization and first responses
• Collaborating internally on complex support issues
• Monitoring SLA compliance and response performance
• Providing multichannel support via email and chat integrations