LevelAI

What is LevelAI?

LevelAI is a cutting-edge conversational AI platform designed to revolutionize contact center operations. By leveraging advanced semantic intelligence and generative AI, LevelAI provides real-time support to agents, automates quality assurance processes, and delivers deep customer insights. This comprehensive solution enables businesses to enhance customer satisfaction, improve agent performance, and drive operational efficiency across all communication channels.

LevelAI Features:

• Real-Time Agent Assist: Offers live guidance during customer interactions, improving response accuracy and reducing resolution times.
• Automated Quality Assurance: Evaluates 100% of interactions against custom scorecards, ensuring consistent service quality.
• Customer Experience Analytics: Analyzes conversations to extract actionable insights, identify trends, and monitor customer sentiment.
• Agent Coaching Tools: Provides personalized feedback and training recommendations to enhance agent skills and performance.
• Seamless Integrations: Easily integrates with existing CRM and contact center systems for streamlined operations.​

LevelAI Benefits:

• Enhanced Customer Satisfaction: Delivers personalized and efficient support, leading to higher CSAT scores.
• Improved Agent Performance: Empowers agents with real-time assistance and targeted coaching.
• Operational Efficiency: Automates routine tasks, allowing teams to focus on complex customer needs.
• Data-Driven Decisions: Utilizes comprehensive analytics to inform strategies and improve service delivery.
• Scalability: Adapts to growing business needs, supporting expansion without compromising quality.​

Use Cases:

• Customer Support Centers: Enhance service quality and efficiency across voice, chat, and email channels.
• Sales Teams: Leverage real-time insights to identify upsell opportunities and improve conversion rates.
• Training Departments: Implement AI-driven coaching to accelerate agent onboarding and skill development.
• Quality Assurance Teams: Automate interaction evaluations to maintain high service standards.
• Business Analysts: Gain deep customer insights to drive strategic decisions and product improvements.