Unthread

What is Unthread?

Unthread is an AI-powered support tool that integrates seamlessly within Slack, transforming it into a customer support hub. It enables support teams to provide top-notch service and timely resolutions by generating tickets, assigning ownership, categorizing messages, suggesting responses, and collaborating with colleagues. The tool also integrates with other tools and can be customized with industry-specific tags.

Unthread Features:

• Seamless Slack integration
• Ticket generation with assignments and SLAs
• Automated assignment of incoming messages
• Priority and category message categorization
• Collaborative resolution with colleagues
• AI message categorization and response suggestions
• Integration capabilities with other tools
• Customizable tags

Unthread Benefits:

• Efficient and organized ticket handling
• Improved transparency and accountability
• Seamless collaboration with colleagues
• Quick and accurate responses using AI assistance
• Precise categorization and prioritization with customizable tags

Use cases:

• Customer support teams in various industries
• FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools
• Streamlining support workflows within Slack
• Providing exceptional service to customers
• Enhancing functionality with integrations with other tools
• Customizing the tool with industry-specific tags