MARA

What is MARA ?

MARA Solutions is an AI-driven reputation management platform tailored for the hospitality industry. It assists hotels in efficiently managing online reviews, enhancing guest engagement, and boosting direct bookings. It has rapidly gained recognition, securing the title of Best Reputation Management Solution from Hotel Tech Report. The platform offers features such as a centralized review inbox, AI-generated responses that adapt to a hotel’s brand voice, smart snippets for addressing frequent topics, and automated reply processes. Additionally, it provides analytics to help hotels understand and improve their online reputation.

MARA Features:

• Unified inbox for managing all guest reviews
• AI-generated replies tailored to your brand voice
• Multi-language support and property-specific insights
• Smart snippets that adapt to frequent topics

MARA Benefits:

• Saves time with automated, personalized review responses
• Enhances brand image by maintaining consistent communication tone
• Increases guest satisfaction through timely engagement
• Helps boost direct bookings by building trust with potential guests
• Offers insights to improve operations and service quality

 Use Cases:

• Automating responses to guest reviews across platforms
• Managing online reputation for multi-property hotel chains
• Enhancing guest communication consistency across teams
• Analyzing guest feedback to improve service offerings
• Increasing positive reviews through proactive engagement