What is Aidbase?
Aidbase is a customer-support platform for SaaS startups and other businesses that want to combine self-service help with human support. It brings together an AI chatbot trained on business data, a searchable knowledge base, ticket forms, and an email inbox. Support teams can use AI suggestions when handling tickets, while users can get answers through chat or find information in FAQs. The platform also offers options for embedding support tools in a website or app and connecting them to other services.
Aidbase Features:
AI Chatbot: Train a chatbot on connected business data, customize its prompts and appearance, and let it answer users through live chat.
Ticket Forms: Build custom forms without code, collect information from users, and connect the forms to the chatbot or support workflow.
AI Suggestions: Get suggested solutions based on similar issues as your team works through support tickets.
Unified Inbox: Manage incoming support emails and tickets in one inbox, with AI learning from the knowledge base and previous tickets.
Knowledge Base: Create searchable FAQs for users and support staff, then review knowledge gaps and correct information used in chatbot replies.
Embedding Options: Add chatbots and ticket forms to websites or apps using a CDN, npm packages, or the React library.
Aidbase Benefits:
Faster Answers: Users can find help through chat and searchable FAQs without waiting for a support agent to respond.
More Prepared Agents: Suggestions informed by related tickets give support staff a starting point when investigating recurring problems.
Clearer Requests: Custom forms let teams ask for relevant details upfront, helping them understand an issue before replying.
Fewer Tool Handoffs: Handling tickets and emails in a shared inbox gives the team a common place to review and respond to requests.
Improving Answers: Reviewing knowledge gaps and correcting chatbot information helps teams address missing or inaccurate responses over time.
Use Cases:
SaaS Product Help: Offer customers an always-available chatbot that answers questions using information about a software product.
Issue Intake: Create a support form that gathers details from users when a problem needs investigation by a person.
Email Support: Bring incoming customer emails into a shared inbox so a team can manage replies alongside support tickets.
FAQ Self-Service: Build searchable help content for users who want to find answers before contacting the support team.
Support Team Onboarding: Give team members a common knowledge base and previous ticket context when they start handling customer questions.