What is Rosie?
Rosie is an AI receptionist for small businesses that answers incoming calls around the clock. It learns about a business from its website and Google Business Profile, then responds to callers, takes messages, books appointments, and transfers calls when needed. Rosie also offers website chat for visitor questions and lead capture. Owners can review calls through summaries, transcripts, and recordings, and receive notifications by text, email, or mobile app.
Rosie Features:
Business Training: Rosie learns business hours, services, and basic information from a website or Google Business Profile, with custom FAQs available for additional guidance.
Call Handling: The service answers calls 24/7, asks callers different questions based on why they called, and filters spam and sales calls.
Appointment Booking: Rosie can text callers a scheduling link or, on the Scale plan and above, book appointments directly on a calendar.
Call Transfers: Calls can be transferred live or warmly, with Rosie briefing the team before a warm connection; Growth adds transfers through multiple numbers.
Call Records: Each call can be reviewed through an AI-generated summary, full transcript, and recording, with notifications sent by email, text, or app.
Website Chat: The included website chat answers visitor questions, captures contact details, and can book appointments using the business information Rosie already has.
Rosie Benefits:
Fewer Interruptions: Owners and staff can stay focused on in-person work, meetings, or jobs instead of repeatedly stopping to answer routine calls.
Fewer Lost Leads: Callers can get help and leave useful details when the team is unavailable, giving the business a clearer path to follow up.
Consistent Answers: Using reviewed business information and custom FAQs helps callers receive relevant answers rather than a generic voicemail greeting.
Clear Follow-Up: Call records make it easier to understand what a caller needs and decide who should respond, without relying on memory.
Broader Availability: Customers can reach the business outside its staffed hours, while the team can spend less time monitoring the phone.
Use Cases:
On-Site Service Work: An electrician or other service provider can let Rosie answer while working at a customer’s property and capture details about a prospective job.
Busy Store Hours: A shop can use Rosie to answer common questions and forward only calls that need an employee, reducing disruptions on the floor.
After-Hours Calls: A small business can provide answers and take messages from people who call after the team has finished for the day.
Peak Call Periods: A business experiencing a temporary surge in calls can forward overflow to Rosie rather than leave callers waiting or send them to voicemail.
Website Lead Capture: A business can let website visitors ask questions, share contact information, and request appointments through Rosie’s chat.